Work & Leadership
By Sandeep Mahagaonkar
Visual Leadership – What Does Your UPC Barcode Read?
As I stood in the queue to checkout from the grocery store, I fiddled with a product in my hand and my eyes fell on the UPC barcode. It was not that I was seeing the barcode (those black vertical lines that virtually every product has these days) for the first time, but strangely, I paid closer .....Read more.
Work & Leadership
By Sandeep Mahagaonkar
Customer Delight – Its Importance and Lessons I Learnt From The Owners of Gowri Nivas
One pivotal aspect on which businesses rely on today is the value a service or a product brings to its customers. However, it’s not just the value that delights the customer, but many other aspects that span beyond the value proposition. Certain experiences are shared at every touch point be.....Read more.
Work & Leadership
By Sandeep Mahagaonkar
What It Takes To Be An Effective Leader
The project deadlines were extremely tight and a commitment was made to the customer that the software would be delivered on time. My team and I had closed on the coding and shared the application to David, the onsite project manager to provide his final go ahead. It was 2 a.m. and we had been s.....Read more.
